---
title: Syncing
description: InspectNTrack is a disconnected app.
---

[Skip to content](https://inspectntrack.wentinc.com/help/syncing#main-content)

English

Show submenu for translations

[Customer portal](https://inspectntrack.wentinc.com/support-portal?hsLang=en)

[![InspectTrack-Logo (1)](https://inspectntrack.wentinc.com/hs-fs/hubfs/InspectTrack-Logo%20(1).png?width=250&height=63&name=InspectTrack-Logo%20(1).png)](https://inspectntrack.wentinc.com/help?hsLang=en)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Customer portal](https://inspectntrack.wentinc.com/support-portal)
- [Create a Support Ticket](https://share.hsforms.com/10kWchl45RGCHxVjviJ907gcwu2k)

[Create a Support Ticket](https://share.hsforms.com/10kWchl45RGCHxVjviJ907gcwu2k)

 Welcome! Please sign in to view all content

- There are no suggestions because the search field is empty.

1. [InspectNTrack Knowledge Base](https://inspectntrack.wentinc.com/help?hsLang=en)
2. [NEW Mobile App](https://inspectntrack.wentinc.com/help/new-mobile-app?hsLang=en)
3. [Download Assignments & Sync Data](https://inspectntrack.wentinc.com/help/new-mobile-app?hsLang=en#download-assignments-sync-data)

# Syncing

## InspectNTrack is a disconnected app. It is designed this way to ensure that you can perform inspections anywhere and will never be prevented from working in areas without a connection.

**How does this work?**

The mobile app is never connected to the main system while you’re working. A synchronization process transfers data back and forth between the mobile app and the system. When the mobile app is synced, everything that is assigned to you is downloaded and stored in the app memory. When you scan barcodes and complete inspections, that work is also stored inside the app’s memory. Syncing after work has been performed uploads all work back to the main system and records the inspection data permanently.

**When should I sync?**

At a minimum, you should always sync at the beginning and end of each shift. You can sync more often if you want the system to be updated with your work. The app can safely store one day’s worth of inspection data, but if you are performing high-volume inspections or including a lot of pictures, it is advised to sync more than once per day.

**How do I sync?**

Before syncing, it is important to ensure you have a strong Wi-Fi or data connection on your device. Once you begin the sync, keep the device in one place until the sync is complete. Do not walk around with it or drive during the sync. If the Wi-Fi connection spikes or drops during the sync it can cause an error.

**Is there auto-sync?**

No, the app will not automatically sync. This is because we cannot predict when the app will have access to a strong network connection long enough to complete a sync.

 

### **How to Sync**

When you first login to the app, there is a sync button. If the **Begin Inspection** button is deactivated, you **MUST** sync before you can proceed to the next screen.

![Login Sync Screen](https://inspectntrack.wentinc.com/hs-fs/hubfs/Knowledge%20Base/Login%20Sync%20Screen.png?width=300&height=651&name=Login%20Sync%20Screen.png)

 

From any screen of the mobile app (other than within an active inspection), press the sync button on the bottom toolbar. 

![Toolbar sync](https://inspectntrack.wentinc.com/hs-fs/hubfs/INT%20Knowledge%20Base/Toolbar%20sync.png?width=300&height=539&name=Toolbar%20sync.png)

If your toolbar is disabled, press the + icon to open the hidden menu and press sync. 

![Hidden Toolbar Sync](https://inspectntrack.wentinc.com/hs-fs/hubfs/INT%20Knowledge%20Base/Hidden%20Toolbar%20Sync.png?width=300&height=541&name=Hidden%20Toolbar%20Sync.png)

When you logout of the app, you will be prompted to sync if there is unsynchronized data on the device. It is strongly suggested that a sync be performed at every logout.

![Logging Out Screen](https://inspectntrack.wentinc.com/hs-fs/hubfs/INT%20Knowledge%20Base/Logging%20Out%20Screen.png?width=300&height=539&name=Logging%20Out%20Screen.png)

 

- [NEW Mobile App](https://inspectntrack.wentinc.com/help/new-mobile-app?hsLang=en#main-content)

    - [Setup Devices & Scanners](https://inspectntrack.wentinc.com/help/new-mobile-app?hsLang=en#setup-devices-scanners)
    - [Install & Sign In](https://inspectntrack.wentinc.com/help/new-mobile-app?hsLang=en#install-sign-in)
    - [Download Assignments & Sync Data](https://inspectntrack.wentinc.com/help/new-mobile-app?hsLang=en#download-assignments-sync-data)
    - [Using the Mobile App](https://inspectntrack.wentinc.com/help/new-mobile-app?hsLang=en#using-the-mobile-app)
    - [Advanced Mobile Features](https://inspectntrack.wentinc.com/help/new-mobile-app?hsLang=en#advanced-mobile-features)
    - [App Settings](https://inspectntrack.wentinc.com/help/new-mobile-app?hsLang=en#app-settings)
    - [Quick Inspect](https://inspectntrack.wentinc.com/help/new-mobile-app?hsLang=en#quick-inspect)
- [Frequently Asked Questions](https://inspectntrack.wentinc.com/help/frequently-asked-questions?hsLang=en)

[![Wentworth300x300-1](https://inspectntrack.wentinc.com/hs-fs/hubfs/Wentworth300x300-1.jpg?width=150&height=150&name=Wentworth300x300-1.jpg "Wentworth300x300-1")](https://wentinc.com)

Copyright © 2026, Wentworth Inc.